Main Content



corporate mission statement

NYC Ferry operated by City Experiences is committed to respecting our customers, our crew and the natural environment. Through our integrated health & safety, quality and environmental management system, we strive to serve you better and leave the planet a better place than when we began.

  • Environment

    We RESPECT OUR PLANET and will protect and conserve the natural resources and ecosystems on which our business depends. We are committed to preventing pollution, reducing waste, conserving water and energy, and educating our guests and employees on environmental stewardship. We will seek opportunities to innovate and partner with stakeholders that support our commitment to the environment, as well as vendors with green procurement and packaging.

  • Health & Safety

    We RESPECT our crew and riders because their health and safety is our first priority. We expect every member of our crew to perform their tasks with a "safety first" attitude. We provide safe, healthy facilities and services for the enjoyment of our riders and a healthy, safe work environment for all crew. We provide crew training and resources to ensure that safety is never compromised in our work activities.We will assess all identifiable hazards in order to eliminate them or establish appropriate safeguards to reduce associated risks. We are committed to the consultation of all crew, and encourage all crew to participate in achieving our goals.

  • Quality

    We RESPECT our customers because we want them to be 100% satisfied 100% of the time. Since our business success relies upon customer satisfaction, we dedicate ourselves to creating amazing experiences for our customers in all business practices. We will ask for customer and crew feedback, as a result we shall take prompt action to resolve issues.

  • Continual Improvement

    We will truly RESPECT OUR PLANET by incorporating best management practices into our operations and seeking to continuously improve our management approach. In doing so, we will also RESPECT our business and the livelihoods of our crew by ensuring the continued economic success of our company. We RESPECT all applicable laws, regulations and industry standards under which we operate and, as an ethical company, we are committed to full compliance with these requirements. We will verify our compliance and performance through third-party audits and will promptly correct shortcomings.

Terry McRae, President

Keeping it Green

For thirty years, Hornblower has made environmental protection and preservation a priority. Focusing on environmental management and educational programs, Respect Our Planet was created in San Francisco, California, and continues to expand its message through Hornblower’s newest addition with NYC Ferry. We are committed to building a cleaner and healthier environment by respecting the land and waters surrounding the world-class destination. We take pride in committing to its eco-friendly practices, including preventing pollution, reducing water, conserving energy, and applying alternative energy technologies.


At NYC Ferry, being green is what we know.

From the building and engineering of our boats, to 100% compostable corn-based materials used for food packaging, to the number of recycling procedures found on and off-board the vessels, we take great pride in knowing that we are building a healthier and cleaner tomorrow. We have an integrated environment, health & safety, and quality management system that is the basis of our operations and management philosophy. We call this our Respect Management System, simply known as RMS. Our RMS is in compliance with three prestigious and internationally recognized ISO standards including:

  • 1

    Environmental Management System Standard

  • 2

    Occupational Health and Safety Management System

  • 3

    Quality Management System Standard

  • 4
    Learn More!

    About how we are building a green experience for our visitors.


NYC Ferry operated by City Experiences is built with state-of-the-art technology to ensure the quality, safety, and dependability of the vessels. They have a capacity of 149 passengers with space for bikes, strollers, and wheelchairs. All boats are ADA compliant with the Local Law 68 of 2005. Ferries are primarily built out of aluminum, a lightweight material that increases fuel efficiency. The fleet of 20 vessels will be built with an equivalent of over 77 million cans of aluminum. All ferries are equipped with ultra-efficient T3 Engines to reduce emissions.

  • All Hands On Deck

    Hornblower is committed to contributing to the communities in New York City. Our ‘All Hands On Deck’ Volunteer Program was designed to educate employees on the eco-friendly practices and upkeep methods that are part of our environmental standards. The volunteer program provides environmental practices on board, but also within the community by committing time to properly show employees how to recycle and reduce waste and contribute to environmental concerns in New York City.

  • ISO Certification

    NYC Ferry operated by Hornblower has integrated environment, health & safety, quality management system that is the basis of our operations and management philosophy. Our Respect Our Planet known as RMS is in compliance with three prestigious and internationally recognized ISO standards that include, Environmental Management System Standard, Occupational Health & Safety Management System, and Quality Management System Standard.