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NYC Ferry App Guide

How Does It Work?

Everything you need to know for a smooth ride!

How to buy a ticket(s)...

How to buy a ticket(s)...

Get Ready to Ride with NYC Ferry Service operated by Hornblower Everything you need to know for a smooth ride:

1-1-download
01

Download the NYC Ferry App from the Apple or Google Play stores.

1-2-login
02

Log in, or create an account if you are a new user.

1-3-store
03

Tap the Store icon in the footer menu.

1-4-type
04

Select the ticket type you would like to purchase and proceed to checkout.

1-5-payment
05

Select or add your desired payment method.

1-6-order
06

Tap the
Place Order button.

1-7-access
07

Your ticket will be added to your account and can be accessed anytime by tapping the tickets icon

How to Enable Push Notifications

How to Enable Push Notifications

Get Ready to Ride with NYC Ferry Service operated by Hornblower Everything you need to know for a smooth ride:

Push-Notification-Graphics-01
01

Ensure you have the latest version of the NYC Ferry App

Push-Notification-Graphics-02
02

Give permission to the NYC Ferry App to send you push notifications

Push-Notification-Graphics-03
03

Go to settings > notifications

Push-Notification-Graphics-04
04

Subscribe to specific route alerts

How to activate ticket / multiple tickets

How to activate ticket / multiple tickets

Get Ready to Ride with NYC Ferry Service operated by Hornblower Everything you need to know for a smooth ride:

2-1-tickets
01

Tap the Tickets icon in the footer menu.

2-2-activate
02

Select the ticket you would like to activate. Swipe left to activate multiple tickets.

2-3-tap
03

Tap the circle to activate your ticket(s) (your ticket will be valid for 90 minutes).

2-4-present
04

Present activated ticket screen to deckhand while boarding. The green bar indicates the time when the active ticket and free transfer will expire.

2-5-transfer
05

To transfer within 90 minutes, tap Redisplay Active Tickets.

How to check the ferry schedule / Real-time departures

How to check the ferry schedule / Real-time departures

Get Ready to Ride with NYC Ferry Service operated by Hornblower
Everything you need to know for a smooth ride:

3-1-schedule
01

Tap the Schedule icon in the footer menu.

3-2-select
02

Select the NYC Ferry stop for the schedule you would like to view.

3-3-departures
03

Schedule departures will appear here and real-time time updates are indicated with the
symbol

3-4-modify
04

Tap on the filter icon in the top right corner to modify the schedule display to view by time or sort by route.

How to check notifications

How to check notifications

Get Ready to Ride with NYC Ferry Service operated by Hornblower
Everything you need to know for a smooth ride

4-1-tap
01

Tap the Tickets icon in the menu.

4-2-bell
02

Tap the Bell icon in the top right corner.

4-3-alert
03

Alert will be displayed here.

How to check ferry locations in real-time

How to check ferry locations in real-time

To check a ferry location in real-time:

5-1-schedule
01

Click on the Schedule icon in the footer menu.

5-2-select
02

Select the Map function. All boats in service will appear in their respective route colors.

5-3-routes
03

Routes will appear
in respective colors.
Ferries in service
are indicated with
0 = on time
+3 = 3 minutes delayed

5-4-live
04

Tap on a live boat to learn its route direction, previous departure and next stop departure in real-time.

How to plan your ride from point A to point B

How to plan your ride from point A to point B

Get Ready to Ride with NYC Ferry Service operated by Hornblower
Everything you need to know for a smooth ride:

6-1-enable
01

Enable location services on your mobile device.

iPhone: “Settings > Privacy > Location Services > NYC Ferry > Allow Location Access”
Android: “Settings > Apps > Application Manager > NYC Ferry > Permissions > Location On
6-2-schedule
02

Tap the Schedule icon in the footer menu.

6-3-commute
03

Tap My Commute.

6-4-location
04

Tap the Location icon and your current location will automatically populate in field A or input an address.

6-5-destination
05

Add a destination in Field B. (if desired change date and time for future trips).

6-6-search
06

Tap Search and suggested trip options will appear.