Frequently Asked Question
Ferry Discount Program
What is the Ferry Discount Program?
The Ferry Discount Program was created to provide opportunities for seniors, people with disabilities, and people who participate in the Fair Fares NYC program to access NYC Ferry with a reduced fare ticket price of $1.35.
How does the Ferry Discount Program work?
Eligible users must apply to the program. Once approved, participants will be able to access the $1.35 ticket in the NYC Ferry app or be able to purchase the ticket in-person at Pier 11/Wall Street between the hours of 8 AM – 7 PM. Applications may take up to 30 days to process.
Am I eligible for the Ferry Discount Program?
You are eligible for the Ferry Discount Program if you meet at least one of the categories below:
- You are age 65 or older
- You are a person with a disability
- You are a participant in the Fair Fares NYC program and have a valid Fair Fares MetroCard. Fair Fares NYC participants who receive their discount on Access-A-Ride should apply for the Ferry Discount Program for persons with a disability.
Does my immigration status affect my ability to participate in the Ferry Discount Program?
NYC Ferry will not ask about your status or record any information regarding immigration status.
How can I apply for the Ferry Discount Program?
Please visit our website at https://www.ferry.nyc/ticketing-info/, fill out the form, and submit all required documents for review. You can also print the above-mentioned form and mail it to the address listed on the form. Validation/processing time may take up to 30 days.
What documentation is required to apply for the Ferry Discount Program?
The documentation required to apply is dependent on the eligible category for the Ferry Discount Program. Those ages 65 and over are required to submit documentation that validates identity and age. Fair Fares participants need to submit documentation that validates participation in Fair Fares (by submitting a photo of a valid Fair Fares MetroCard and entering the Fair Fares MetroCard serial number in the application or, if the Fair Fares MetroCard serial number is illegible, by submitting a screenshot of your Access HRA account showing current enrollment, serial number, and enrollment/expiration dates). People with disabilities are required to submit documentation that confirms their disability status. All passengers are required to submit clear photographs or scans of all required documentation with their application. For a full list of approved documents, please go to the application form and select the application type under which you are eligible for the Ferry Discount Program.
What disabilities qualify?
Holders of any of the documents listed in the Terms and Conditions for Persons with Disabilities qualify as disabled for purposes of the Ferry Discount Program.
How long will it take for my application to be approved?
Once you submit your application and upload all required documents, allow 30 days for your application to be reviewed and processed. Once your application has been reviewed, you will be notified of your enrollment.
Once I am approved, when can I start purchasing tickets?
Once approved, you can immediately begin purchasing tickets in the NYC Ferry app or by visiting the ticket booth at the Wall St./Pier 11 Monday-Friday from 8 AM – 7 PM.
My application was denied. How can I get more information?
Your application may be denied if your application does not meet program eligibility requirements. For more information on your denial, you may call 844-469-3377 or email [email protected] for more information.
My application was denied and I think the decision was wrong. Can I request additional review of this decision?
If you think that your application was denied in error, you can request a review of your application or renewal application. You must make this request within fourteen (14) calendar days from the date of the notice of denial letter. You may request a review by calling 844-469-3377 or sending an email to [email protected]. If a request for review is not received in this time frame, the denial will become final.
Do I need to renew my enrollment in this program?
If you qualify for the Ferry Discount Program because you participate in Fair Fares NYC, you will need to reapply when your Fair Fares MetroCard expires. To confirm eligibility, you must reapply using the new Fair Fares MetroCard you received. Enrollment in the Ferry Discount Program will expire 60 days after your Fair Fares MetroCard expires, to allow time for your renewal to be processed without a lapse in enrollment. Information on how to renew your enrollment in Fair Fares NYC can be found here. If you would like more information on the Fair Fares NYC program, please visit the program website or call 311.
Enrollment in the Ferry Discount Program does not expire for those eligible for the program as a senior citizen. If you applied for the Ferry Discount Program as a disabled person but no longer possess the documentation used to verify eligibility as disabled, you will be considered ineligible for the Ferry Discount Program and must notify NYC Ferry. If you have another accepted form of documentation, you may re-apply using that document for verification.
Can my family/friends use my Ferry Discount Program tickets?
No. Ferry Discount Program tickets are for personal use only and cannot be used by family or friends. You cannot sell tickets to anyone. Violation of this policy is subject to suspension and/or disqualification from the Ferry Discount Program. If any of your family or friends are eligible for the Ferry Discount Program, they must submit their own application for approval. All sales are final, and tickets purchased through the Ferry Discount Program are non-refundable.
Can I use Ferry Discount Program benefits on all NYC public transportation systems?
No. Ferry Discount Program tickets can only be used on NYC Ferry routes. Reduced fare tickets will not be accepted on any other public transportation operator in the region.
Can I still get a Reduced Fare Monthly Pass?
No. Starting on September 12, 2022, NYC Ferry will no longer offer Monthly Passes.
Can I get tickets for the Ferry Discount Program at the ticket vending machines located at all NYC Ferry landings?
No, reduced fare tickets are only available on the NYC Ferry Mobile App for approved accounts and in person at the Pier 11/Wall Street ticket booth office between the hours of 8 AM – 7 PM.
How can I find something to do by the ferry landings?
Please visit our blog for guides and information on the NYC Ferry blog.
Am I allowed to smoke on the ferry landing?
Are there restrooms in the waiting areas?
Is there parking by the ferry landings?
Parking is very limited near most of the NYC Ferry landings (Only the Brooklyn Army Terminal/Sunset Park landing has a municipal lot nearby). Over 70% of our riders walk or bike to landings and we do not encourage passengers to park near the landing. The City and NYC Ferry work closely with other agencies to provide bike racks.
Can I bring alcoholic beverages off the ferry?
NYC Ferry policy is that we serve one alcoholic beverage per ID at a time.
We request that you please drink responsibly and continue your journey safely. Please do not drink & drive.
Can I bring outside alcoholic beverages onto the ferry?
Lost & Found at NYC Ferry
NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.
Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost & Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact [email protected] providing a description of your item and the route, direction and time of day traveled.
NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.
NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.
Where can I get tourist information onboard the ferry?
Am I allowed to smoke on the ferry?
Can I record video aboard the ferry?
Is there a fee for bringing strollers on the ferry?
Are pets/animals allowed on the ferries?
Can I bring my hoverboard onboard?
Are rollerblades or skateboards allowed on the ferry?
Can I bring a bicycle/scooter on the ferry?
Bike Capacity: NYC Ferries can accommodate approximately 8-10 bicycles. Please note that there is a limit to how many bicycles each ferry can safely carry and if we reach bicycle capacity you may not be permitted to board with your bicycle.
Motorized sit down scooters and gas-powered bikes are not permitted onboard. Only ADA Compliant motor vehicles (scooter or wheelchair).
All bicycles and scooters are required to remain outdoors on the bow of the vessel unless the bicycle/scooter is a folding unit, in which case it may be brought into the cabin portion of the boat. The crew may request that foldable units be kept outdoors on the bow of the vessel if they pose a safety issue due to the vessel being at capacity, the item is blocking an aisle/seating area or exit. Please keep in mind walkways/staircases must be clear at all times for safety purposes.
NYC Ferry is not responsible for lost, stolen, or damaged items.
Are vehicles allowed on the ferries?
Lost & Found Policy
Lost & Found at NYC Ferry
NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.
NYC Ferry Application
How do I use the NYC Ferry App?
Will App work on the new Windows and Blackberry Mobile Phones?
What should I do if I change or lose my device?
Which mobile phones can I download the mobile app to?
If I am having a problem loading the application, who should I call?
Can I still get a Do I wait in the un-reserved Rockaway line to board with my Rockaway Reserve ticket? Fare Monthly Pass?
What if it’s raining on the day I purchased a ticket for? Can I get a refund for weather or reschedule to another time?
Does my Rockaway Reserve ticket include round trip transportation?
What if my scheduled Rockaway Reserve departure is cancelled?
What if I miss the departure I purchased a Rockaway Reserve ticket for?
Can I transfer to other NYC Ferry routes with my activated/used Rockaway Reserve ticket?
What if I purchase Rockaway Reserve tickets from ferry.nyc and don’t see them in my NYC Ferry app?
Can I still use my regular NYC Ferry ticket to board the Rockaway route?
Can I use an unused Rockaway Reserve ticket for another scheduled Rockaway Reserve departure?
Can I purchase a Rockaway Reserve ticket at the NYC Ferry ticket vending machines or Pier 11/Wall St ticket booth?
Can I bring my bike on-board?
Yes, but bike space is limited. To bring your bike on the Rockaway route, you must additionally reserve a $0 bicycle ticket in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app or ferry.nyc.
How do I purchase a Rockaway Reserve ticket?
NYC Ferry riders can purchase their Rockaway Reserve ticket(s) via the NYC Ferry app or ferry.nyc beginning Friday, June 23rd. Tickets purchased at ferry.nyc will be sent to the purchasing rider’s NYC Ferry digital app account. Tickets purchased via ferry.nyc or the NYC Ferry app cannot be printed out and used to board a departure. Riders must present a valid Rockaway Reserve ticket within the NYC Ferry app to board their ticketed departure.
Riders may purchase Rockaway Reserve tickets for multiple people on the same departure and activate them all at once, but the entire party must be present before boarding.
Will the Rockaway Reserve be a year-round program?
When should I arrive for my Rockaway departure?
Do children need a Rockaway Reserve ticket to guarantee boarding?
Like all NYC Ferry routes, children under 44 inches in height can travel for free with a paying adult. To reserve a spot for children, a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app or ferry.nyc. Height will be verified upon boarding. All children over 44 inches in height must have a full-price Rockaway Reserve ticket.
During which peak times can a Rockaway Reserve ticket be purchased?
- Riders can purchase tickets to reserve a spot on all Rockaway route departures from Pier 11 and Brooklyn Army Terminal between 9am and 2pm
- Riders can purchase tickets to reserve a spot on all Rockaway route departures from Rockaway between 3pm and 8pm
For complete schedule and reservation information, visit the NYC Ferry app or ferry.nyc.
Does my Rockaway Reserve ticket guarantee boarding?
How much is a Rockaway Reserve ticket?
A Rockaway Reserve ticket is $10.00 per passenger. Children under 44” ride free and a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app or ferry.nyc.
How long will my travel time be?
Astoria to E 34th Street (2 stops): Approximately 22 minutes
Astoria to Wall Street (4 stops): Approximately 45 minutes
Soundview to Wall Street (3 stops): Approximately 49 minutes
Throgs Neck/ Ferry Pint Park to Wall Street (4 stops): Approximately 56 minutes
Bay Ridge to Wall Street (4 stops): Approximately 44 minutes
Bay Ridge to Wall Street (1 stop): Faster Connections Pilot Weekdays 6 am – 10 am Approximately 21 minutes
To explore travel routes and times further, please see our website at https://www.ferry.nyc/routes-and-schedules/
Where are the ferry landings and how do I get there by public transportation?
Which ferry routes are currently open?
Rockaway, South Brooklyn, East River, Astoria, Soundview, St. George and Governors Island Shuttle (Seasonal and Weekends Only)
Do holiday schedules differ from regular schedules?
How do I find timetables for my ferry landing?
How often do the ferries leave each ferry landing?
How many hours per day will NYC Ferry operate?
How many landings are there and what communities will mostly benefit from it?
What are the designated routes and terminals for this services?
How do I get a refund?
Can I use my MTA card on the ferry?
Do you have any senior citizen, military, student or child discounts?
Can customers use a commuter debit card?
What payment methods are accepted?
Can I use multiple tickets at the same time for myself and my family or friends?
When should I activate my ticket?
Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.
How long are tickets valid for?
Please note, Adult One-Way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.
Do you offer weekly or monthly passes?
How much are tickets for the ferry?
What if I did not bring my phone, how do I purchase a ticket?
Can I purchase tickets aboard the ferry?
Is there a fee for ferry transfers?
If you activated a ticket on your mobile app, you can use that same ticket as a transfer to a different route within 120 minutes. Keep your paper tickets as those will act as your transfer to a different route if needed also within 120 minutes. You cannot use a one-way ticket for a round trip on the same route. All transfers must be to a different route than that ticket was previously scanned on.